Frequently Asked Questions

Frequently Asked Questions

Welcome to Jewelful Gestures! Below, you'll find answers to some of the most common questions we receive. If you have additional inquiries, feel free to contact us at support@jewelfulgestures.com.

1. What is Jewelful Gestures?

Jewelful Gestures is an online gift store specializing in print-on-demand products, including jewelry and bracelets paired with heartfelt message cards. Our mission is to provide meaningful gifts for your loved ones that are both personal and memorable.

2. Where are your products made and shipped from?

All our products are fulfilled and shipped from trusted factories in the USA . This ensures high-quality craftsmanship and timely delivery.

3. How long does shipping take?

Shipping times depend on the destination:

  • USA: 5-7 business days

  • UK: 5-15 business days

  • Other international destinations: 10-20 business days

Please note that during peak seasons, shipping times may be slightly longer.

4. Can I customize my message card?

Currently, we offer a curated collection of designs with pre-written heartfelt messages. We may introduce custom message options in the future.

5. What if I need to change or cancel my order?

If you need to change or cancel your order, please contact us at support@jewelfulgestures.com within 24 hours of placing your order. After this period, production may have begun, and changes or cancellations might not be possible.

6. What is your return policy?

We want you to love your purchase! If your item arrives damaged or defective, please reach out to us at support@jewelfulgestures.com within 7 days of delivery. Include your order number and photos of the item, and we’ll arrange a replacement or refund.

7. What are your return and exchange rules?

Our return and exchange rules are as follows:

  • Damaged or Defective Items: If your product arrives damaged or defective, you may request a replacement or refund within 7 days of delivery. Please provide photos and your order number to our support email.

  • Non-Returnable Items: Personalized or custom-made products are not eligible for returns unless they arrive damaged or defective.

  • Exchange Requests: Exchanges are allowed within 7 days of delivery, subject to product availability. Shipping costs for exchanges will be the customer’s responsibility unless the item was damaged or defective.

  • 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for all non-personalized items. If you’re unsatisfied with your purchase for any reason, contact us at support@jewelfulgestures.com to initiate a return. The item must be unused and in its original condition.

  • Return Process: Contact us at support@jewelfulgestures.com to initiate the return or exchange process. Detailed instructions will be provided.

8. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.

  • PayPal: Secure payments through your PayPal account.

  • Other Options: Depending on your location, we may support additional payment methods at checkout.

All payments are processed securely to ensure your financial information is protected.

9. How secure is your website?

Our website uses industry-standard SSL (Secure Socket Layer) encryption to protect your personal and payment information during transactions. We are committed to providing a safe and secure shopping experience for all customers.

10. Do you offer gift wrapping or special packaging?

Yes, all our products are beautifully packaged and ready for gifting. At this time, we do not offer additional gift wrapping services.

11. How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your package online.

12. Do you ship internationally?

Yes, we offer international shipping. Please note that delivery times and shipping fees may vary depending on your location.

13. How do I contact customer support?

You can reach our customer support team via email at support@jewelfulgestures.com. We strive to respond to all inquiries within 24-48 hours.

14. Are your products hypoallergenic?

Yes, all our jewelry pieces are made with high-quality, hypoallergenic materials, making them suitable for sensitive skin.

15. Can I send a gift directly to the recipient?

Absolutely! During checkout, you can enter the recipient’s shipping address. Rest assured, we do not include pricing information in the packaging.

16. How do I care for my jewelry?

To maintain the quality and longevity of your jewelry, we recommend:

  • Avoiding exposure to water, perfumes, and chemicals.

  • Storing your pieces in a dry, cool place when not in use.

  • Cleaning gently with a soft, dry cloth.

17. Do you offer bulk orders or corporate gifting?

Yes, we accommodate bulk orders and corporate gifting. For more information, please email us at support@jewelfulgestures.com to discuss your requirements.

18. Do I need to pay taxes on my order?

Taxes on your order depend on your shipping destination and local regulations:

  • For USA and UK orders: Sales tax or VAT will be calculated and applied during checkout as required by local laws.

  • For international orders: You may be subject to customs duties, taxes, or import fees depending on your country. These charges are not included in our prices and must be paid by the recipient.

We recommend checking your local regulations for more information about potential charges